2015 April


Virtual Presence: 9 Ways To Show Up Powerfully and Effectively on the Phone

Posted by | Coaching, Leadership | No Comments
The secret to more effective presence on the phone is to show up in essentially the same ways that work in person. You want to send signals that you are both highly competent and approachable, and combine those qualities with in-the-zone energy.  Practice the key Energy, Voice, and Speaking Style behaviors below and you’ll come across with executive presence, that quality that automatically grants you attention and respect.
  1. Start strong, don’t hesitate. Speak in a louder than average volume.  A conference call, for example, is not the time to come across as low key.  Not only does it make you difficult to hear, it conveys an I-don’t-have-power presence. On a scale of 1 to 10, you need to be at least at a 7.
  2. Be succinct. Shorten your content, use short phrases with short pauses in between.  Give it a staccato feel.   You’ll sound commanding rather than rambling. You’ll convey that your content has energy and it’s moving. You’ll sound like you’re under control and don’t have “verbal diarrhea.” (I’ve never used the word diarrhea in a blog post before – there’s always a first time!)
  3. Upbeat Energy.  On a 1 to 10 scale, you want to be at a 7 or 8.  More than that and you’ll come across as over the top or a little crazed. Less than that and others will unconsciously perceive you as as having no power.
  4. Use people’s names, particularly at the beginning of the call.
  5. Positive, friendly, informal tone.  This is especially important when you start the call. A formal tone conveys that you are the good soldier following orders, rather than a commanding officer who can call the shots. And, a friendly tone tempers the increased volume so you don’t come across as yelling. It says you’ve got it handled – as in “It’s all good on my side.”
  6. Downward inflection. You have to, HAVE TO, drop your tone at the end of phrases and sentences .  Nothing says “inconsequential” so much as “upspeak.”
  7. Speak in a lower pitch, at a slower pace – Use the lowest pitch of your voice. You don’t have to sound like Dart Vader, but you’ll sound more authoritative when the listener hears the lower tones of your own natural voice. A slower pace not only reinforces that what you say is important, i t also helps people understand you,and is particularly helpful if you have an accent, or when you are one of the disembodied voices in a conference call.
  8. Use light asides. A sense of humor says you’re in a good mood, relaxes everyone, and puts them at ease.
  9. Speak with a soft smile.  Others can hear a smile in your voice.
Practice these behaviors before you’re in a high stakes or high stress call.  Practice in low-risk situations — when you’re ordering coffee, interacting with a friend, or even at your dining room table. Pick one behavior at a time and practice it a few minutes a day until it becomes second nature.   Happy practicing, we’d love to know how these behaviors work for you on your next conference call!



About Pat Kirkland Leadership:
We deliver transformational, executive presence coaching for managers to VPs in a small, company-sponsored group setting that produces remarkable results in a matter of days.